Good news! Intelligent Discontent has converted to an All-Dell-and-Montana-Meth-Project format!
I get it, I am just one customer. I get that although I have some purchasing power to recommend, in the grand scheme of things, I do not matter. That said, I am still horrified at the runaround I received trying to purchase a couple of items from Dell computers this month.
It appears we have a final solution from Dell’s executive customer service.
After FOUR days of calling around, Dell says there is ABSOLUTELY nothing they can to speed up the order. They are “sorry.”
However, there is one option. She can cancel the order and then place it again and then they may able to speed it up. That’s funny, I believe that they have done that twice already. However, the price of the hardware will increase by 150 dollars, making a grand total of $300 over the original cost of the order. There is no guarantee, mind you, that there will be speed up and based on my own experience, I don’t believe that the computers will actually shipped by a promised date.
I am stunned, frankly. Three weeks of lost time compared to purchasing a similar machine from Amazon.com. By my estimation, at least 5 hours in time wasted contacting Dell in an attempt to be treated like anything but a chump.
In the words of my good friend Don? Dell… I am breaking up with you…